Track your sale
Enter the reference number from your confirmation page or email.
- Details received
- Verification
- Decision
There's a balance showing on this device
The carrier still has money owed against it. That doesn't stop us buying it, but a device with an unpaid balance can be barred from networks later, so we need to know where it stands before we pay.
It's usually a financing plan or a final bill. Your carrier can tell you the exact figure in a minute.
If it's more than the device is worth we'll tell you straight away rather than let you find out later.
What we're checking
Before we buy anything we run the IMEI or serial you gave us against the national blacklist for devices reported lost, stolen, or carrying an unpaid balance. We also confirm the model and storage match your quote.
It usually takes about an hour during business hours. You'll get an email and a text as soon as it's done, so you don't need to sit on this page waiting.
- Checking We've got your details and the verification is running.
- Approved Your device passed. We'll send your label, or confirm your meetup place and time.
- Not approved Something didn't clear. We'll email you what came back and what your options are.
Can't find your reference number? Get in touch and we'll look it up.